Warranty and Returns

All new NXGEN Control products sold by NXGEN CNC come with a one-year warranty (Warranty Period). Repaired NXGEN CNC parts will carry a 90-day warranty or until fulfillment of original warranty time; whichever is greater.

Any product, or part thereof, sold by NXGEN CNC, which, under normal operating conditions proves defective in material or workmanship within a specified time from the date of shipment by NXGEN CNC, as determined by an inspection by NXGEN CNC, will be repaired or replaced, at our discretion, free of charge for repair.

The warranty is contingent only to the customer promptly sending us notice of the defect and establishing that the product has been properly installed, maintained, and operated within the limits of rated and normal usage, that no factory sealed adjustments have been tampered with, and that the damage has not occurred from contamination (i.e. damage due to coolant or any conductive material such as chips or dust or from parts not being covered).

All expressed and implied warranties, including the implied warranties of merchantability and fitness for a particular purpose are limited in duration to the warranty period, and no warranties, whether expressed or implied, will apply after this period.

Software Warranty

As is true with all software, NXGEN CNC cannot not guarantee the Control Software or the Windows Operating System will be free of software glitches or bugs.

During the Warranty Period, at NXGEN’s sole discretion, NXGEN may provide a work-around solutions, software patches or replace Software that is not performing as originally intended. The Control Software is compatible with most of the original Fadal CNC versions within certain limitations. The NXGEN control is not an exact reproduction. Operational and programming differences between the NXGEN Control and the various versions of the Fadal Control are to be expected. After the warranty period has expired, any required software support may be contracted by the purchaser from NXGEN.


The customer is responsible for all shipping unless determined by NXGEN CNC. to be the fault of NXGEN CNC. (i.e. the wrong part was shipped).


A CORE is defined as a used or broken part, capable of being repaired at a reasonable cost as determined by NXGEN CNC. Credit will be given to parts specific and defined by NXGEN CNC.  Upon reception of the part and if determine by us to be repairable, NXGEN CNC. will issue a “Core Credit” for the amount determined at the initial sale of the replacement product.

Core returns are not considered repairable by NXGEN CNC. will either be returned or destroyed according to the customer’s instructions.


Parts being returned must be returned in the same packaging and in the same condition (as determined by NXGEN CNC) as it was originally received. NXGEN CNC. cannot receive a return part that has been damaged or in a condition that makes it unable to resale as originally sold.  Parts returned to us will be subject to a 10% restocking fee of the original purchase price. NXGEN CNC. will contact the customer to discuss returns considered unusable or damaged for possible solutions.


Under no circumstances shall NXGEN CNC. or any of its affiliates have any liability whatsoever for claims or damages arising out of the use of the machine. Nor shall NXGEN CNC have any liability or responsibility to the customer or anyone for any indirect or consequential damages such as injuries to person and property caused directly or indirectly by the product or part sold to the customer. In accepting our product or part, the customer agrees to save us harm from any and all such claims or damages that may be initiated against us by the customer or any third parties.



Effective as of August 08, 2018