Excellence in Support
While technology has evolved, most machine tool company’s service and support still rely on outdated control technology. That’s why we made it a priority to utilize today’s technology to bring the best support options we can to your floor.
NXGEN Remote Support
With The NXGEN Remote Support system, our support team is essentially standing right in front of your machine. From our office, we can do everything just as if we are there – you can even watch your screen and see what we are doing.
Measurable Benefits
j j
Remote Diagnose
Helps to determine problems before having to make a service call. In many cases we can eliminate a service call by correctly identifying the problem by watching and testing as if we were there. Thus greatly eliminating operator intervention.
Remote Support
Allows us to review everything in the control, we can even watch while your running the program. We can make changes in the program, offsets, you name it. We even remotely update the software if needed!  All this without your intervention!
Remote Training
Using the presentation features, we can provide question and answer training remotely from our offices directly to your control, in your shop.
By using the latest Microsoft Windows technology in our control and connecting it to the internet, it is amazing what we can do to change “the normal” service/support experience. Now we take customer support to a new and much better level.

 

We’ll put you in touch directly with our engineers to help solve your problems. They are familiar with both the Fadal and NXGEN systems, and in most cases have worked on the Control itself.
Connect with Our Engineers
Minimize Downtime
Everyone has experienced the pain of having a problem with your control.  The time and frustration spent on the phone just explaining the problem can be exhaustive. Nothing is more difficult than having to fax or email your programs and set-up information then wait for some one to make educated guesses.
Time is money, and production down time adds up when you are waiting for someone to fix the problem and resume production.