Excellence in Support
While technology has evolved, most machine tool company’s service and support still rely on outdated control technology. That’s why we made it a priority to utilize today’s technology to bring the best support options we can to your floor.
NXGEN Remote Support
With The NXGEN Remote Support system, our support team is essentially standing right in front of your machine. From our office, we can do everything just as if we are there – you can even watch your screen and see what we are doing.
By using the latest Microsoft Windows technology in our control and connecting it to the internet, it is amazing what we can do to change “the normal” service/support experience. Now we take customer support to a new and much better level.
We’ll put you in touch directly with our engineers to help solve your problems. They are familiar with both the Fadal and NXGEN systems, and in most cases have worked on the Control itself.
Connect with Our Engineers
Everyone has experienced the pain of having a problem with your control. The time and frustration spent on the phone just explaining the problem can be exhaustive. Nothing is more difficult than having to fax or email your programs and set-up information then wait for some one to make educated guesses.
Time is money, and production down time adds up when you are waiting for someone to fix the problem and resume production.